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APP SUPPORT

ColorDoReMi Support

ColorDoReMi 1.0 support. Tell us your iOS/iPadOS version, app version, the screen involved and the approximate time. Never send an Apple Account password, payment-card data or complete transaction evidence.

The quickest free experience

Open the app and select the built-in demonstration from Home to play the full score without registration or purchase. Playing it does not require the microphone or cloud AI.

Buy or restore Basic

If Apple charged you but entitlement did not update, stay online and retry restoration. If it still fails, send support the installation short code shown in the app, approximate time and exact error text. Do not send your Apple Account password.

  1. Open Create or the membership screen.
  2. Before buying, confirm that Apple shows Basic monthly membership and the correct local price.
  3. If you have already purchased, choose Restore Purchases. The app then asks our server to verify the Apple transaction.
  4. Restoration recovers entitlement only. It cannot retrieve scores deleted locally, lost during uninstalling or stored on another device.

How AI credits are settled

Basic includes 20 successful AI creations in each verified subscription period. Failures, cancellations and system errors use no credit; one credit is consumed when an editable score succeeds. Manual blank creation and local MusicXML/MIDI import use no AI credits.

After credits run out, an extra AI creation is added only when you actively approve an Apple purchase. The app never charges overage automatically.

Why score contents lock after expiry

Personal scores are a Basic feature. After expiry they are not automatically deleted, but only a minimal list and deletion control remain visible. Renewing or restoring an active membership unlocks content still present on that device. The built-in demonstration remains free.

Manage or delete data

  • Local projects: delete them in My Scores. Uninstalling also removes local content that was not otherwise backed up.
  • AI demos and tasks: use the AI creation screen to delete the demo and cloud task data.
  • Cloud score copies: there is no consent switch. New or edited scores automatically store the latest installation-scoped copy; existing scores are not bulk-uploaded until their next edit. In Local Data choose Delete all cloud score copies. A later creation or edit will store a new latest copy.
  • Anonymous cloud account: in Local Data, choose Delete anonymous cloud account and data, then confirm twice. This deletes the current random installation identity, cloud copies, AI tasks and demos, uploads, consent records and associated private content.
  • Local data and subscription: deleting the cloud account does not delete local scores or cancel Apple renewal. Manage these separately in My Scores and iOS subscription settings.

Contact support

Email: support@colordoremi.com

Suggested subject: ColorDoReMi iOS Support + issue type. We first establish whether the issue is on the device, in the App Store or on our server, then provide a verifiable resolution.